[olpc-help] First Day Phone Orders lost?

[Kim Quirk]

Sameer,
I'm trying to help in tracking down orders and so far we have found that
some orders did not include valid email or phone number and so they couldn't
get through to the donor if their card was declined; or if their shipping
address was not shippable.

Perhaps that happened for your order. I would really like to help find out
for you (and others). I know there are three different organizations
involved in getting a laptop out the door and they are all working on
resolving the data transfer issues, the shipping addresses, invalid email,
and declined cards.

Did you use the Paypal system for ordering? Or straight credit card order?
Do you know that your order had a valid email address and/or phone to
contact you if there was a problem? (for instance, if you used paypal and
they had an old email on file for you, they might have tried to use that).
Did you get a confirmation email for your order? (that would help to confirm
that the system had a valid email addres for you). If you didn't get a
confirmation for the original order, then that might indicate a bad email
address or perhaps a mail spam filter got the response.

Thanks for your help in trying to track this done.

Kim


On Dec 26, 2007 10:16 PM, Sameer Verma <sverma at sfsu.edu> wrote:

> Sameer Verma wrote:
> > Steve Holton wrote:
> >
> >> I currently working through a problem with Donor Services:
> >>   ( Service at Laptop.org )
> >> trying to hunt down a G1G1 order, placed via the 1-877-70-LAPTOP
> (1-877-705-2786)  number early (just after 6:00 AM EST) on November 12.
> >>
> >> I'm beginning to get the feeling they lost a bunch of these orders.
> >>
> >> I gave credit card details and received the dreaded 'repetitive,
> nine-digit confirmation number' which is apparently useless.
> >>
> >> I 'm trying to get a sense if there are a lot of other people who might
> believe they placed an order, but who's order has subsequently been lost.
> >>
> >>
> >>
> > ------------------------
> > Steve Holton      http://wiki.laptop.org/go/Support
> > Got an XO? Get on the map: http://tinyurl.com/37hmmm
> >
> >
> >
> >
> >
> > _______________________________________________
> > community-support mailing list
> > community-support at lists.laptop.org
> > http://lists.laptop.org/listinfo/community-support
> >
> >
> > I ordered on the first day as well via phone. I got two confirmation
> > numbers: One on the phone and one via e-mail. The e-mail conf# seems to
> > be the one that they need for looking up orders. My Conf # begins with 8
> > (unlike most others that I have seen here beginning with a 7). I called
> > them a few days ago because my card was not charged (not charged yet).
> > They looked it up and confirmed that I was in the system but I hadn't
> > been billed yet. They took down a call back number but I never received
> > a call.
> >
> > As of today, No XO as yet. I'm going to call them again today. My fear
> > is that if the order is lost, then my window of getting an XO is lost as
> > well.
> >
> > Sameer
> >
> >
>
>
> Here's an interesting update. I couldn't get through by phone (short
> automated message which says ""Call back" and hangs up). So, I send an
> e-mail to service at laptopgiving.org I got a reply later today - it seems
> my card was declined. I was given no updates. Nobody called back. If I
> hadn't checked, my order/donation would have gone unnoticed.
> Interestingly, the e-mail said that I should call a (949) area code
> phone number (Orange County, CA) and update my credit card information.
> I called the number, and it goes to a voice mail for "Tony". Very
> suspicious, but I'll try it again tomorrow.
>
> In the mean time, I ordered another one, just in case. I may cancel it
> if the first one comes through.
>
> It looks like Brightstar's supply chain isn't going well at all.
>
> Sameer
>
> --
> Dr. Sameer Verma, Ph.D.
> Associate Professor of Information Systems
> San Francisco State University
> San Francisco CA 94132 USA
> http://verma.sfsu.edu/
> http://opensource.sfsu.edu/
>
> _______________________________________________
> community-support mailing list
> community-support at lists.laptop.org
> http://lists.laptop.org/listinfo/community-support
>
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