[olpc-help] First Day Phone Orders lost?

[Anonymous]

Kim
my situation is not as bad as Sameer's one, since I do have a confirmation number.
However, it is not clear what happened to my order since every time I have called the 1800 number it was out for shipping,
but the order has never showed up yet either under the FedEx tracking system or under the laptopgiving.org tracking system.
Since I was a day 1 donor, I am started to think that my order got somewhat lost ... is there any better way to try
to see what happened to my order?
Thanks, Edo

kimquirk wrote:
> Sameer,
> I'm trying to help in tracking down orders and so far we have found that some orders did not include valid email or phone number and so they couldn't get through to the donor if their card was declined; or if their shipping address was not shippable. 
> 
> Perhaps that happened for your order. I would really like to help find out for you (and others). I know there are three different organizations involved in getting a laptop out the door and they are all working on resolving the data transfer issues, the shipping addresses, invalid email, and declined cards. 
> 
> Did you use the Paypal system for ordering? Or straight credit card order? 
> Do you know that your order had a valid email address and/or phone to contact you if there was a problem? (for instance, if you used paypal and they had an old email on file for you, they might have tried to use that). 
> Did you get a confirmation email for your order? (that would help to confirm that the system had a valid email addres for you). If you didn't get a confirmation for the original order, then that might indicate a bad email address or perhaps a mail spam filter got the response. 
> 
> Thanks for your help in trying to track this done.
> 
> Kim
>