[olpc-help] First Day Phone Orders lost?

[Sameer Verma]

Sameer Verma wrote:
> Steve Holton wrote:
>   
>> I currently working through a problem with Donor Services:
>>   ( Service at Laptop.org )
>> trying to hunt down a G1G1 order, placed via the 1-877-70-LAPTOP (1-877-705-2786)  number early (just after 6:00 AM EST) on November 12.
>>
>> I'm beginning to get the feeling they lost a bunch of these orders.
>>
>> I gave credit card details and received the dreaded 'repetitive, nine-digit confirmation number' which is apparently useless.
>>
>> I 'm trying to get a sense if there are a lot of other people who might believe they placed an order, but who's order has subsequently been lost.
>>
>>   
>>     
> ------------------------
> Steve Holton      http://wiki.laptop.org/go/Support
> Got an XO? Get on the map: http://tinyurl.com/37hmmm
>
>
>
>
>
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>
> I ordered on the first day as well via phone. I got two confirmation
> numbers: One on the phone and one via e-mail. The e-mail conf# seems to
> be the one that they need for looking up orders. My Conf # begins with 8
> (unlike most others that I have seen here beginning with a 7). I called
> them a few days ago because my card was not charged (not charged yet).
> They looked it up and confirmed that I was in the system but I hadn't
> been billed yet. They took down a call back number but I never received
> a call.
>
> As of today, No XO as yet. I'm going to call them again today. My fear
> is that if the order is lost, then my window of getting an XO is lost as
> well.
>
> Sameer
>
>   


Here's an interesting update. I couldn't get through by phone (short
automated message which says ""Call back" and hangs up). So, I send an
e-mail to service at laptopgiving.org I got a reply later today - it seems
my card was declined. I was given no updates. Nobody called back. If I
hadn't checked, my order/donation would have gone unnoticed.
Interestingly, the e-mail said that I should call a (949) area code
phone number (Orange County, CA) and update my credit card information.
I called the number, and it goes to a voice mail for "Tony". Very
suspicious, but I'll try it again tomorrow.

In the mean time, I ordered another one, just in case. I may cancel it
if the first one comes through.

It looks like Brightstar's supply chain isn't going well at all.

Sameer

-- 
Dr. Sameer Verma, Ph.D.
Associate Professor of Information Systems
San Francisco State University
San Francisco CA 94132 USA
http://verma.sfsu.edu/
http://opensource.sfsu.edu/