[Repairs] [support-gang] How to handle ticket for keyboard replacement.

[Kim Quirk]

Yes. We will send out pricing and info on spare parts to both support and
repairs. We have to work well with some commercial vendors who are going to
provide these parts, which is why we are looking at the problem from 4 basic
perspectives: non-profit repair centers, for-profit repair centers,
for-profit e-commerce vendors, individuals who want to buy a part.

More soon...
Kim



On Tue, Jun 17, 2008 at 10:36 AM, Steve Holton <sph0lt0n at gmail.com> wrote:

> I'd like to be copies on this as well.
> Perhaps it should go out to the Repairs list?
>
>
> On Tue, Jun 17, 2008 at 10:30 AM, Kim Quirk <kim at laptop.org> wrote:
> > Stefan,
> > Sorry we haven't been able to get back to you and others who have asked
> for
> > pricing of parts. Adam and I are going to come up with the recommended
> > pricing for spare parts today.
> >
> > Regards,
> > Kim
> >
> >
> > On Mon, Jun 16, 2008 at 9:18 AM, stefan reitz <stefan at reitzis.com>
> wrote:
> >>
> >> Kim,
> >>
> >>
> >> without regular access to spare parts (/prices), how do you suggest
> >> handling a ticket like this (comming from Canada to an Alabama repair
> shop):
> >>
> >> Dear Support Center,
> >>
> >> I am trying to source a replacement keyboard for our XO Laptop (One
> Laptop
> >> Per Child).
> >>
> >> My son mistakenly ripped off the \"N\" and \"Z\" keys.
> >>
> >> Can you please help us with this repacement item, ship it to canada (I
> can
> >> have Fedex pickup), as well as provide instructions for the replacement?
> >>
> >> Please advise.
> >>
> >> Thanks in advance,
> >>
> >> David Mosley
> >>
> >> My first idea is to strip one of my bricks of a keyboard and send it to
> >> him. Price of Keyboard: 0$. Price of Labour: 20$. Plus shippingand
> handling.
> >> I'll also provide a link to to relevant tear-down / re-assembly pages on
> >> wiki.laptop.org. Or ask him to send his XO to me to have it fixed for
> $50
> >> plus shipping and handling.
> >>
> >> I need to / will respond today. What is your take on the issue?
> >> I was originally more focusing on the BHM, AL, market, but I guess I'll
> >> make it first come first serve.
> >>
> >>
> >> Best regards
> >> Stefan Reitz
> >>
> >
> >
> > _______________________________________________
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> > support-gang at lists.laptop.org
> > http://lists.laptop.org/listinfo/support-gang
> >
> >
>
>
>
> --
> Steve Holton
> sph0lt0n at gmail.com
> _______________________________________________
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> support-gang at lists.laptop.org
> http://lists.laptop.org/listinfo/support-gang
>
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