Yes. We will send out pricing and info on spare parts to both support and repairs. We have to work well with some commercial vendors who are going to provide these parts, which is why we are looking at the problem from 4 basic perspectives: non-profit repair centers, for-profit repair centers, for-profit e-commerce vendors, individuals who want to buy a part. <br>
<br>More soon...<br>Kim<br><br><br><br><div class="gmail_quote">On Tue, Jun 17, 2008 at 10:36 AM, Steve Holton <<a href="mailto:sph0lt0n@gmail.com">sph0lt0n@gmail.com</a>> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
I'd like to be copies on this as well.<br>
Perhaps it should go out to the Repairs list?<br>
<div><div></div><div class="Wj3C7c"><br>
<br>
On Tue, Jun 17, 2008 at 10:30 AM, Kim Quirk <<a href="mailto:kim@laptop.org">kim@laptop.org</a>> wrote:<br>
> Stefan,<br>
> Sorry we haven't been able to get back to you and others who have asked for<br>
> pricing of parts. Adam and I are going to come up with the recommended<br>
> pricing for spare parts today.<br>
><br>
> Regards,<br>
> Kim<br>
><br>
><br>
> On Mon, Jun 16, 2008 at 9:18 AM, stefan reitz <<a href="mailto:stefan@reitzis.com">stefan@reitzis.com</a>> wrote:<br>
>><br>
>> Kim,<br>
>><br>
>><br>
>> without regular access to spare parts (/prices), how do you suggest<br>
>> handling a ticket like this (comming from Canada to an Alabama repair shop):<br>
>><br>
>> Dear Support Center,<br>
>><br>
>> I am trying to source a replacement keyboard for our XO Laptop (One Laptop<br>
>> Per Child).<br>
>><br>
>> My son mistakenly ripped off the \"N\" and \"Z\" keys.<br>
>><br>
>> Can you please help us with this repacement item, ship it to canada (I can<br>
>> have Fedex pickup), as well as provide instructions for the replacement?<br>
>><br>
>> Please advise.<br>
>><br>
>> Thanks in advance,<br>
>><br>
>> David Mosley<br>
>><br>
>> My first idea is to strip one of my bricks of a keyboard and send it to<br>
>> him. Price of Keyboard: 0$. Price of Labour: 20$. Plus shippingand handling.<br>
>> I'll also provide a link to to relevant tear-down / re-assembly pages on<br>
>> <a href="http://wiki.laptop.org" target="_blank">wiki.laptop.org</a>. Or ask him to send his XO to me to have it fixed for $50<br>
>> plus shipping and handling.<br>
>><br>
>> I need to / will respond today. What is your take on the issue?<br>
>> I was originally more focusing on the BHM, AL, market, but I guess I'll<br>
>> make it first come first serve.<br>
>><br>
>><br>
>> Best regards<br>
>> Stefan Reitz<br>
>><br>
><br>
><br>
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><br>
><br>
<font color="#888888"><br>
<br>
<br>
--<br>
Steve Holton<br>
<a href="mailto:sph0lt0n@gmail.com">sph0lt0n@gmail.com</a><br>
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