[Repairs] [support-gang] How to handle ticket for keyboard replacement.

[Steve Holton]

I'd like to be copies on this as well.
Perhaps it should go out to the Repairs list?


On Tue, Jun 17, 2008 at 10:30 AM, Kim Quirk <kim at laptop.org> wrote:
> Stefan,
> Sorry we haven't been able to get back to you and others who have asked for
> pricing of parts. Adam and I are going to come up with the recommended
> pricing for spare parts today.
>
> Regards,
> Kim
>
>
> On Mon, Jun 16, 2008 at 9:18 AM, stefan reitz <stefan at reitzis.com> wrote:
>>
>> Kim,
>>
>>
>> without regular access to spare parts (/prices), how do you suggest
>> handling a ticket like this (comming from Canada to an Alabama repair shop):
>>
>> Dear Support Center,
>>
>> I am trying to source a replacement keyboard for our XO Laptop (One Laptop
>> Per Child).
>>
>> My son mistakenly ripped off the \"N\" and \"Z\" keys.
>>
>> Can you please help us with this repacement item, ship it to canada (I can
>> have Fedex pickup), as well as provide instructions for the replacement?
>>
>> Please advise.
>>
>> Thanks in advance,
>>
>> David Mosley
>>
>> My first idea is to strip one of my bricks of a keyboard and send it to
>> him. Price of Keyboard: 0$. Price of Labour: 20$. Plus shippingand handling.
>> I'll also provide a link to to relevant tear-down / re-assembly pages on
>> wiki.laptop.org. Or ask him to send his XO to me to have it fixed for $50
>> plus shipping and handling.
>>
>> I need to / will respond today. What is your take on the issue?
>> I was originally more focusing on the BHM, AL, market, but I guess I'll
>> make it first come first serve.
>>
>>
>> Best regards
>> Stefan Reitz
>>
>
>
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>



-- 
Steve Holton
sph0lt0n at gmail.com