[OLPC_Boston] Support team status ping, 3/24

[Owen Derby]

Mel: I'll look into redmine. I've been looking to figure out something
like trac or redmine for general knowledge as well as personal use, so
I'll take a stab at it and see where I go.

Elsa: In general, making it to CFS during the day is tough for me. That
said, mornings could work, since my classes start at 11 on M/W and 12 on
Thursday. So in summary, I could do Monday morning 8-10.

Thanks you guys,
Owen

On Thu, 2009-03-26 at 14:34 -0400, Elsa Culler wrote:
> another possibility - we're trying to set up a date to train some kids
> at CFS in tech support. Maybe you want to come watch and help out?
> We're trying to get a Monday morning slot for this, more information
> coming.
> 
> On Wed, Mar 25, 2009 at 1:33 AM, Mel Chua <mel at melchua.com> wrote:
>         Owen, how about this?
>         
>         We need a better way of keeping people in the loop, a place
>         where people
>         can pick up tasks when they have time but no problems to work
>         on and
>         file "this work needs to be done" tickets when they have
>         problems but no
>         time (or expertise). Project management software seems to be
>         the trick.
>         
>         After experimenting with a bunch of open-source options,
>         redmine looks
>         best - it's also what the Nepal deployment uses and they have
>         been quite
>         happy. There's interest from other projects and deployments in
>         using
>         this to keep track of their work, and it would be a great
>         service to
>         offer to all the OLPCorps groups going out this summer.
>         
>         I can show you how to set it up and do some basic stuff, but
>         don't have
>         the time to tweak it extensively, get it going on Real
>         Infrastructure
>         (SL or OLPC hosting - working with their sysadmins to get the
>         precedent
>         for those privs down) or to write instructions for how other
>         deployments
>         can do the same, or to help them do it. Interested? Would make
>         a good
>         skill to share and teach, nobody has it now afaik... and it's
>         easily
>         handed off or scaled back if needed when you go to Africa.
>         Would make
>         life *so* much easier for the CFS (and other Boston)
>         deployment(s) too.
>         
>         If this sounds non-spectacular, you can (and should anyway)
>         visit each
>         of the support teams and learn their art*, but it probably
>         would be more
>         of a "teach the MIT team" exercise than a real "help with
>         existing local
>         deployment" thing, but that's okay.
>         
>         *alongside them, in many cases. For the most part, everyone
>         here is new
>         to this, so you'd only be a few months behind in nearly all
>         cases.
>         
>         --Mel
>         
>         PS: Yes, Elsa, I'm a slacker. ;)
>         
>         PPS: BU/BC teams, what's up? Where do you guys want to jump
>         in?
>         
>         Owen Derby wrote:
>         > Certainly keep me in the loop. Having no experience with the
>         XS, I'm not
>         > sure how much help I'll be, but I'm eager to learn and help
>         as best I
>         > can. I don't think I'm quite ready to hold a dev sprint or
>         anything like
>         > that quite yet. But working on an existing project, getting
>         my hands
>         > dirty while learning from others would be great. Let me
>         know.
>         
>         
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>