[OLPC_Boston] Support team status ping, 3/24

[Elsa Culler]

sorry - to clarify Monday morning does not mean  this coming monday, but
some monday after the deployment date.

On Thu, Mar 26, 2009 at 2:34 PM, Elsa Culler <eculler at gmail.com> wrote:

> another possibility - we're trying to set up a date to train some kids at
> CFS in tech support. Maybe you want to come watch and help out? We're trying
> to get a Monday morning slot for this, more information coming.
>
>
> On Wed, Mar 25, 2009 at 1:33 AM, Mel Chua <mel at melchua.com> wrote:
>
>> Owen, how about this?
>>
>> We need a better way of keeping people in the loop, a place where people
>> can pick up tasks when they have time but no problems to work on and
>> file "this work needs to be done" tickets when they have problems but no
>> time (or expertise). Project management software seems to be the trick.
>>
>> After experimenting with a bunch of open-source options, redmine looks
>> best - it's also what the Nepal deployment uses and they have been quite
>> happy. There's interest from other projects and deployments in using
>> this to keep track of their work, and it would be a great service to
>> offer to all the OLPCorps groups going out this summer.
>>
>> I can show you how to set it up and do some basic stuff, but don't have
>> the time to tweak it extensively, get it going on Real Infrastructure
>> (SL or OLPC hosting - working with their sysadmins to get the precedent
>> for those privs down) or to write instructions for how other deployments
>> can do the same, or to help them do it. Interested? Would make a good
>> skill to share and teach, nobody has it now afaik... and it's easily
>> handed off or scaled back if needed when you go to Africa. Would make
>> life *so* much easier for the CFS (and other Boston) deployment(s) too.
>>
>> If this sounds non-spectacular, you can (and should anyway) visit each
>> of the support teams and learn their art*, but it probably would be more
>> of a "teach the MIT team" exercise than a real "help with existing local
>> deployment" thing, but that's okay.
>>
>> *alongside them, in many cases. For the most part, everyone here is new
>> to this, so you'd only be a few months behind in nearly all cases.
>>
>> --Mel
>>
>> PS: Yes, Elsa, I'm a slacker. ;)
>>
>> PPS: BU/BC teams, what's up? Where do you guys want to jump in?
>>
>> Owen Derby wrote:
>> > Certainly keep me in the loop. Having no experience with the XS, I'm not
>> > sure how much help I'll be, but I'm eager to learn and help as best I
>> > can. I don't think I'm quite ready to hold a dev sprint or anything like
>> > that quite yet. But working on an existing project, getting my hands
>> > dirty while learning from others would be great. Let me know.
>> _______________________________________________
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>>
>
>
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