[OLPC_Boston] Support team status ping, 3/24

[Elsa Culler]

another possibility - we're trying to set up a date to train some kids at
CFS in tech support. Maybe you want to come watch and help out? We're trying
to get a Monday morning slot for this, more information coming.

On Wed, Mar 25, 2009 at 1:33 AM, Mel Chua <mel at melchua.com> wrote:

> Owen, how about this?
>
> We need a better way of keeping people in the loop, a place where people
> can pick up tasks when they have time but no problems to work on and
> file "this work needs to be done" tickets when they have problems but no
> time (or expertise). Project management software seems to be the trick.
>
> After experimenting with a bunch of open-source options, redmine looks
> best - it's also what the Nepal deployment uses and they have been quite
> happy. There's interest from other projects and deployments in using
> this to keep track of their work, and it would be a great service to
> offer to all the OLPCorps groups going out this summer.
>
> I can show you how to set it up and do some basic stuff, but don't have
> the time to tweak it extensively, get it going on Real Infrastructure
> (SL or OLPC hosting - working with their sysadmins to get the precedent
> for those privs down) or to write instructions for how other deployments
> can do the same, or to help them do it. Interested? Would make a good
> skill to share and teach, nobody has it now afaik... and it's easily
> handed off or scaled back if needed when you go to Africa. Would make
> life *so* much easier for the CFS (and other Boston) deployment(s) too.
>
> If this sounds non-spectacular, you can (and should anyway) visit each
> of the support teams and learn their art*, but it probably would be more
> of a "teach the MIT team" exercise than a real "help with existing local
> deployment" thing, but that's okay.
>
> *alongside them, in many cases. For the most part, everyone here is new
> to this, so you'd only be a few months behind in nearly all cases.
>
> --Mel
>
> PS: Yes, Elsa, I'm a slacker. ;)
>
> PPS: BU/BC teams, what's up? Where do you guys want to jump in?
>
> Owen Derby wrote:
> > Certainly keep me in the loop. Having no experience with the XS, I'm not
> > sure how much help I'll be, but I'm eager to learn and help as best I
> > can. I don't think I'm quite ready to hold a dev sprint or anything like
> > that quite yet. But working on an existing project, getting my hands
> > dirty while learning from others would be great. Let me know.
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