Reporting bugs

[Bert Freudenberg]

... which again discourages reporting bugs, unless the reporter wants  
to risk being taken away the XO.

- Bert -

On Oct 29, 2007, at 8:17 , John Watlington wrote:

>
> I don't know about the bug in question, but frequently the reporter  
> doesn't
> include enough information for us to decide if a bug is a  
> duplicate, or how
> to reproduce it, etc.
>
> Yes, properly reporting a bug takes time.   If a reporter "can't  
> afford the time"
> to report the bug, or respond to further questions after reporting  
> it, perhaps
> they shouldn't have one of our precious few developer machines...
>
> Just properly triaging a bug report takes 5 to 20 minutes of either  
> Jim or Kim's
> time, followed by more time from the developer to which it is  
> assigned.
> Users reporting the bug get the easy part of the task!
>
> John
>
> On Oct 29, 2007, at 2:52 AM, Bert Freudenberg wrote:
>
>> I've had comments like this on some of my own reports. These are
>> usually not reproducable, strange things. Having to follow through
>> when this is far from my own area of expertise simply takes time I
>> can't effort. There indeed is "lack of interest on the part of the
>> reporter", no denial here. I'm just saying that because of that, I
>> stopped reporting those one-off bugs. Seeing comments like yours
>> reinforces that decision.
>>
>> - Bert -
>>
>> On Oct 28, 2007, at 23:30 , Jim Gettys wrote:
>>
>>> Look at the history; I asked for more information several days ago,
>>> and
>>> no response to the request.  To make sure he got a copy, I added the
>>> reporter to the CC list, to generate another piece of mail in his
>>> inbox.
>>>
>>> I certainly hope SJ adds the requested information and reopens it.
>>>                               Best Regards,
>>>                                        - Jim
>>>
>>>
>>>
>>>
>>> On Sun, 2007-10-28 at 17:49 +0100, Bert Freudenberg wrote:
>>>> On Oct 28, 2007, at 17:37 , Zarro Boogs per Child wrote:
>>>>> Changes (by jg):
>>>>>
>>>>>  * cc: sj (added)
>>>>>   * status:  new => closed
>>>>>   * resolution:  => invalid
>>>>>
>>>>>
>>>>> Comment:
>>>>>
>>>>>  Closing due to lack of interest on the part of the reporter...
>>>>
>>>> Comments like this discourage reporting bugs.
>>>>
>>>> - Bert -
>>>>