Reporting bugs

[John Watlington]

I don't know about the bug in question, but frequently the reporter  
doesn't
include enough information for us to decide if a bug is a duplicate,  
or how
to reproduce it, etc.

Yes, properly reporting a bug takes time.   If a reporter "can't  
afford the time"
to report the bug, or respond to further questions after reporting  
it, perhaps
they shouldn't have one of our precious few developer machines...

Just properly triaging a bug report takes 5 to 20 minutes of either  
Jim or Kim's
time, followed by more time from the developer to which it is assigned.
Users reporting the bug get the easy part of the task!

John

On Oct 29, 2007, at 2:52 AM, Bert Freudenberg wrote:

> I've had comments like this on some of my own reports. These are
> usually not reproducable, strange things. Having to follow through
> when this is far from my own area of expertise simply takes time I
> can't effort. There indeed is "lack of interest on the part of the
> reporter", no denial here. I'm just saying that because of that, I
> stopped reporting those one-off bugs. Seeing comments like yours
> reinforces that decision.
>
> - Bert -
>
> On Oct 28, 2007, at 23:30 , Jim Gettys wrote:
>
>> Look at the history; I asked for more information several days ago,
>> and
>> no response to the request.  To make sure he got a copy, I added the
>> reporter to the CC list, to generate another piece of mail in his
>> inbox.
>>
>> I certainly hope SJ adds the requested information and reopens it.
>>                               Best Regards,
>>                                        - Jim
>>
>>
>>
>>
>> On Sun, 2007-10-28 at 17:49 +0100, Bert Freudenberg wrote:
>>> On Oct 28, 2007, at 17:37 , Zarro Boogs per Child wrote:
>>>> Changes (by jg):
>>>>
>>>>  * cc: sj (added)
>>>>   * status:  new => closed
>>>>   * resolution:  => invalid
>>>>
>>>>
>>>> Comment:
>>>>
>>>>  Closing due to lack of interest on the part of the reporter...
>>>
>>> Comments like this discourage reporting bugs.
>>>
>>> - Bert -
>>>
>
>
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