[olpc-help] my failing xo

[Steve Holton]

Gia-

The OLPC Helpdesk team is VERY interested in talking to you about that
keyboard.
We've been trying to find a sample having problems like that to diagnose.

Can you send an email message to help at laptop.org or forward this email
along to them?

It would be much appreciated.


On Jan 3, 2008 7:18 PM, Gia DeGenova <giad27 at gmail.com> wrote:

> I received my xo laptop on Saturday 12/29/07 as part of the G1G1
> project. I was delighted at it's performance until Tuesday 1/01/08
> when the keyboard suddenly went nutty. At first the space bar and
> delete keys began to work spastically. After 30 seconds they didn't
> respond at all. Within a few minutes, none of the keys were drawing a
> response from the computer, except when I pressed the R key, the
> screen would flip. I found this to be very strange, so I went on the
> support forums and found other users who had the same problem had
> reinstalled the os and were problem free after doing so. I found this
> information to be very helpful and I went on the wiki and followed
> the instructions for reinstalling build 650 EXACTLY, to the point of
> purchasing two brand new usb sticks (in order to try the process on
> two different brands). After reinstalling countless times, I am still
> having the same problem with the keyboard. I plugged my apple
> keyboard into the usb drive, and it seemed to work great for about 20
> minutes. Then I heard my 5 year old call to me, "Mommy, it's going
> funny again!" Sure enough, the "r' key was fliping the screen and the
> "a" key was bringing up the task bar. What am I supposed to do with a
> computer that my daughter can't even write her name on? I'm desperate
> for help. I don't know if it's a software issue or a hardware issue,
> but I would like nothing more than to get to the bottom of this. I am
> a supporter of the program and the organization, and I want it to be
> successful. I would appreciate a response to this email with any
> information that is currently available as to what my next step is to
> getting this computer working correctly again.
> Thank you, Gia DeGenova
>
> _______________________________________________
> community-support mailing list
> community-support at lists.laptop.org
> http://lists.laptop.org/listinfo/community-support
>



-- 
Steve Holton
sph0lt0n at gmail.com
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