[olpc-community-support] FAQs

[Yoshiki Ohshima]

  Morgan,

  Great idea.  But looking at this example, I have an impression that
we might want to have a version written in techi-ese and in a version
in plain language...  (e.g., not mentioning "Jabber", and translate
"scalability issues" to something like "our server cannot accmodate
too many users", or such, and asks to wait the software update.  A
paragraph or two for techies can then just follow it.

  What do you think?

-- Yoshiki

At Tue, 4 Dec 2007 10:11:18 +0200,
Morgan Collett wrote:
> 
> We're going to need some sort of FAQs on the support site.
> 
> One issue which I'm aware of, to get things going:
> 
> Q: I'm connected to the Internet / an Access Point, but I don't see
> anyone else in Neighbourhood View
> 
> A: The G1G1 XOs shipped with a configuration pointing to an as yet
> non-existant Jabber server, "ship2.jabber.laptop.org". This is due to
> scalability issues with the current jabber.laptop.org server, which
> are being worked on. When the server issues have been addressed, we
> will turn on the appropriate server and provide instructions, if
> necessary, for accessing it. There may be a software update required
> on the XOs as part of this solution.
> 
> If you wish to run your own Jabber server in the mean time for a
> certain community of users, see
> http://wiki.laptop.org/go/Run_your_own_jabber_server to set it up, and
> http://wiki.laptop.org/go/Sugar_Control_Panel for how to configure
> your XO to use it.
> 
> [Note: we should definitely NOT instruct G1G1 people to use
> jabber.laptop.org until we have addressed server scalability!]
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