[Aop] [design] activation failure screen is unclear

Walter Bender walter.bender at gmail.com
Thu Sep 20 18:18:17 EDT 2007

One other minor detail in regard to activation is that it is not made
clear when you may/should remove the USB key (presuming you used it
for activation). SJ, do you want to write up a trac report?


On 9/20/07, Samuel Klein <sj at laptop.org> wrote:
> When you fail to activate a machine, the failure screen is purely iconic
> and shows three icons for the methods used to test for an activation key.
> The result is quite incomprehensible, and doesn't obviously suggest a way
> to remedy the problem.  It's not even clear how to convey the problem to
> someone else over irc or a phone -- there is no error name or number, and
> no explanatory text.
> Since some of the people intended to understand and respond to this error
> are adults who are presumed able to read the release and activation notes,
> there should be a simple message describing what has happened in those
> languages.  This text could be part of the bitmap, so that no fonts need
> to be loaded first.
> I expect many, many children to encounter this screen; for them it will be
> the first major point of frustration.  We should make ths as user-friendly
> as possible.
> SJ
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Walter Bender
One Laptop per Child

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