[Repairs] [support-gang] NYC Volunteers to reflash laptops.

Steve Holton sph0lt0n at gmail.com
Thu May 8 09:47:49 EDT 2008

On Sun, May 4, 2008 at 8:05 PM, Kim Quirk <kim at laptop.org> wrote:

> I'm copying the support-gang to see if there is someone who would be
> interested in combing through RT to see if they can match up people who need
> keyboards, with extra keyboards or with people who can do the repairs.

This info pulled from RT using:
   Queue = 'help' AND 'CF.{Category}' LIKE 'Non-Warranty Repairs'

I've included 'resolved' tickets as well, as it wasn't helpful to exclude
I'm also trusting that all tickets were correctly categorized; I haven't
tried going back through the database to re-classify or doing a full-text

Total of 62 tickets, first 10 arrivals reported here:

RT#3111 <http://rt.laptop.org/Ticket/Display.html?id=3111>       27 Dec
2007     [sticky keys]
RT#3180 <http://rt.laptop.org/Ticket/Display.html?id=3180>      28 Dec
2007      [mangled keyboard]
RT#3214 <http://rt.laptop.org/Ticket/Display.html?id=3214>      28 Dec
2007      [mangled keyboard]
RT#3241 <http://rt.laptop.org/Ticket/Display.html?id=3241>      28 Dec 2007
    [mangled keyboard]
RT#3396 <http://rt.laptop.org/Ticket/Display.html?id=3396>     30 Dec 2007
   [mangled keyboard]
RT#3489 <http://rt.laptop.org/Ticket/Display.html?id=3489>     31 Dec
2007      [mangled keyboard]
RT#3629 <http://rt.laptop.org/Ticket/Display.html?id=3629>     02 Jan
2008       [mangled keyboard]
RT#3839 <http://rt.laptop.org/Ticket/Display.html?id=3839>     5 Jan 2008
     [mangled keyboard]
RT#3853 <http://rt.laptop.org/Ticket/Display.html?id=3853>     5 Jan
2008         [mangled keyboard]
RT#3922 <http://rt.laptop.org/Ticket/Display.html?id=3922>     6 Jan
2008         [mangled keyboard]

The difficult part is that we are still working on pricing of the keyboard
> to individuals and to repair centers. It will be important for people to be
> able to buy the keyboards and in two months they should be able to ... but
> right now we actually can't easily take money for them.

 I'd rather not approach the requestor again unless we have a solid and
ready-to-run solution for them. To me, that would mean being able to offer
terms, and being able to execute our end on those terms.

If we have those, I can re-activate the tickets and contact the requestor to
see if they are still interested/in need of a solution.

Steve Holton
sph0lt0n at gmail.com
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