On Sun, May 4, 2008 at 8:05 PM, Kim Quirk <<a href="mailto:kim@laptop.org">kim@laptop.org</a>> wrote:<br><div class="gmail_quote"><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
I'm copying the support-gang to see if there is someone who would be interested in combing through RT to see if they can match up people who need keyboards, with extra keyboards or with people who can do the repairs.</blockquote>
<div><br>This info pulled from RT using:<br> Queue = 'help' AND 'CF.{Category}' LIKE 'Non-Warranty Repairs'<br><br>I've included 'resolved' tickets as well, as it wasn't helpful to exclude them. <br>
I'm also trusting that all tickets were correctly categorized; I haven't tried going back through the database to re-classify or doing a full-text search.<br><br>Total of 62 tickets, first 10 arrivals reported here:<br>
<br><a href="http://rt.laptop.org/Ticket/Display.html?id=3111">RT#3111</a> 27 Dec 2007 [sticky keys] <br><a href="http://rt.laptop.org/Ticket/Display.html?id=3180">RT#3180</a> 28 Dec 2007 [mangled keyboard]<br>
<a href="http://rt.laptop.org/Ticket/Display.html?id=3214">RT#3214</a> 28 Dec 2007 [mangled keyboard]<br><a href="http://rt.laptop.org/Ticket/Display.html?id=3241">RT#3241</a> 28 Dec 2007 [mangled keyboard]<br>
<a href="http://rt.laptop.org/Ticket/Display.html?id=3396">RT#3396</a> 30 Dec 2007 [mangled keyboard]<br><a href="http://rt.laptop.org/Ticket/Display.html?id=3489">RT#3489</a> 31 Dec 2007 [mangled keyboard]<br>
<a href="http://rt.laptop.org/Ticket/Display.html?id=3629">RT#3629</a> 02 Jan 2008 [mangled keyboard]<br><a href="http://rt.laptop.org/Ticket/Display.html?id=3839">RT#3839</a> 5 Jan 2008 [mangled keyboard]<br>
<a href="http://rt.laptop.org/Ticket/Display.html?id=3853">RT#3853</a> 5 Jan 2008 [mangled keyboard]<br><a href="http://rt.laptop.org/Ticket/Display.html?id=3922">RT#3922</a> 6 Jan 2008 [mangled keyboard]<br>
<br></div><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">The difficult part is that we are still working on pricing of the keyboard to individuals and to repair centers. It will be important for people to be able to buy the keyboards and in two months they should be able to ... but right now we actually can't easily take money for them.</blockquote>
<div> </div><div> I'd rather not approach the requestor again unless we have a solid and
ready-to-run solution for them. To me, that would mean being able to
offer terms, and being able to execute our end on those terms.<br>
<br>
If we have those, I can re-activate the tickets and contact the
requestor to see if they are still interested/in need of a solution.<br><br></div></div>-- <br>Steve Holton<br><a href="mailto:sph0lt0n@gmail.com">sph0lt0n@gmail.com</a>