[Olpc-sysadmin] Deployment team task tracking

[Bryan Berry]

On Tue, 2009-03-03 at 22:06 -0500, Mel Chua wrote:
> Bryan, I'm guessing redmine is what you use in Nepal? That's a pretty 
> awesome endorsement for me already, and the "which tickets each person 
> is working on and how long they have been working on them" sound great. 
> Is there a writeup somewhere of what your setup looks like, or would it 
> be possible to get a couple quick screenshots/comments on how easy it is 
> to do things like...
> 
> * for a deployment user (teacher, for instance) to file a ticket
> * for a deployment user to see and understand the status of their 
> tickets, or their deployments
> * for a new tech volunteer to learn how the system works
> * to get (email) reminders on tickets / watch tickets of interest
> * to figure out which tickets are coming up on deadlines, and whether 
> any might be inactive to a worry-inducing extent

yes, and much more easily than you can w/ trac

> * to make tags and groups or other metadata-ish means of managing 
> multiple deployments and multiple volunteer teams at once

don't know
> * to define and use a ticket workflow (for instance, if I say a ticket 
> must progress from "spec -> execution -> deployment -> pony" before 
> being closed, is that painful/impossible within redmine?)
It is feasible but you may have to hack the database, could be unpleasant


-- 
Bryan W. Berry
Technology Director
OLE Nepal, http://www.olenepal.org