[Olpc-sysadmin] Deployment team task tracking

[Mel Chua]

Thanks for the account, Pia! Basecamp is shiny - is it what you're using 
for deployment tickets in Australia now?

Bryan, I'm guessing redmine is what you use in Nepal? That's a pretty 
awesome endorsement for me already, and the "which tickets each person 
is working on and how long they have been working on them" sound great. 
Is there a writeup somewhere of what your setup looks like, or would it 
be possible to get a couple quick screenshots/comments on how easy it is 
to do things like...

* for a deployment user (teacher, for instance) to file a ticket
* for a deployment user to see and understand the status of their 
tickets, or their deployments
* for a new tech volunteer to learn how the system works
* to get (email) reminders on tickets / watch tickets of interest
* to figure out which tickets are coming up on deadlines, and whether 
any might be inactive to a worry-inducing extent
* to make tags and groups or other metadata-ish means of managing 
multiple deployments and multiple volunteer teams at once
* to define and use a ticket workflow (for instance, if I say a ticket 
must progress from "spec -> execution -> deployment -> pony" before 
being closed, is that painful/impossible within redmine?)

To keep this conversation from dragging on too long, I'm going to 
(somewhat arbitrarily) set Monday as the decision date and next Friday 
as the launch date for whatever system the Boston-area pilot tech is 
going to use for the remainder of this US school year (until June-ish 
when our deployment school lets out). In the meantime, we'll be learning 
a lot about what we want from the wiki and from Colin's Trac setup.

If someone - anyone - can give me server privs (vaguely stated - I don't 
know what the requirements are yet) and permission to delegate use of my 
account to others for the purposes of setup this weekend, I'll make sure 
the install happens and will document it for (hopeful) replicability, 
and shoot notes back to this list.

--Mel