[Olpc-open] XO donation (was Re: Olpc-open Digest, Vol 19, Issue 16)

[Edward Cherlin]

On Jan 22, 2008 4:18 PM, Michael Burns <maburns at gmail.com> wrote:
>
> On Jan 22, 2008 4:48 PM, Edward Cherlin <echerlin at gmail.com> wrote:
> > On Jan 22, 2008 3:51 AM, Jay Gassman <jdgassman at gmail.com> wrote:
> > > Does anyone know how to donate the XO I received back to OLPC?--JDG
> >
> > Your first task is to make contact with Give One Get One.
>
> Making "contact with Give One Get One" is a bit of an open-ended statement.
> The best place to ask the help at laptop.org email address. Emails to that
> alias are managed in large part by the Support Gang, a 50+ team of
> volunteers that work endlessly to answer those types of questions.
>
> > They do not respond well to e-mail, and they do not have enough people to
> answer the phones, so that is difficult.
>
> The "not respond well to e-mail" was part of the growing pains in getting
> this gang start (all hail the tireless Adam Holt for organizing us as
> quickly as he has) but isn't true anymore. We have very quick turn-around
> times--often under 24 hours--now that we are catching our breath on incoming
> requests.

Good to hear. I retract that part of my advice that is no longer applicable.

> This is a result of the rapidly improving quality of the wiki (
> http://wiki.laptop.org) documentation and the wider use of the support forum
> (http://olpc.osuosl.org/). Most questions can be answered there (and in that
> order) which lets the Support Gang focus on the trickier, "tier 3" support
> questions and other non-obvious issues donors run into.
>
> Cheers!
>
> --
> Michael Burns * Student
> Open Source {Education} Lab

I believe that I saw somewhere that OLPC cannot accept G1G1 XOs back
for inclusion in country distributions. This makes complete sense,
since they contain different software builds, and the shipping costs
would be too high. So I stand by my advice to donate forward.

-- 
Edward Cherlin
End Poverty at a Profit by teaching children business
http://www.EarthTreasury.org/
"The best way to predict the future is to invent it."--Alan Kay