ed at laptop.org
Thu Apr 15 11:41:51 EDT 2010
I have a specific recollection of folks in Rwanda "liking it". But my bigger concern is that we've shipped an awful lot of these with very few reported complaints. I just don't know what that means. It may well be that most folks don't like it, but I don't think we know. As they say in some courts of law, "Not Proven".
We can certainly make an effort to inquire specifically about this and attempt to get good input from existing users.
On Apr 15, 2010, at 11:35 AM, Richard Smith wrote:
> On Thu, Apr 15, 2010 at 11:24 AM, Ed McNierney <ed at laptop.org> wrote:
>> Paul -
>> This issue has bubbled up from time to time over the last 18 months or so (judging from my email archives). It is not at all clear to me that there is indeed a "consensus from deployments"; some like it, some don't.
> Who are the ones that like it? I don't remember any good feedback.
>> We tend to (unsurprisingly) hear little or nothing from the people who think it's working just fine, and it is very easy for a local group in which a few folks think the behavior is wrong to quickly collectively conclude that it's wrong. We've deployed hundreds of thousands of machines since this change, and I don't think we've seen hundreds of thousands of complaints.
> When we first started testing the new pads this issues came up and
> because it was a change in behavior from the way ALPS worked. I
> remember the end result was to disable it. The problem is that its on
> by default in the hardware. You have to turn it off. To turn it off
> you have to run the synaptics driver. Running the synaptics driver
> caused many regressions. We had too many other things to work on
> rather than the synaptics driver so it shipped with it enabled.
> Richard A. Smith
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