Docs, Help tickets (was Re: OLPC Project suggestions.)

[Edward Cherlin]

On Tue, May 6, 2008 at 1:54 PM, C. Scott Ananian <cscott at cscott.net> wrote:

>  Docs to go w/ builds:
>   http://dev.laptop.org/~cscott/joyride-1477-api/
>   http://dev.laptop.org/~cscott/joyride-1477-api/epydoc.py
>   http://dev.laptop.org/~cscott/joyride-1477-api/epydoc.config
>   http://epydoc.sourceforge.net/
>   http://dev.laptop.org/ticket/4132

I'll get started.

>  "How to use your new XO" activity (adam at laptop.org)
>   Large # of our support tickets are basic "how do I use this thing" issues

Who manages this? Can I get in and examine tickets, or ticket
statistics, and see what kinds of issues there are? I assume that many
people are calling about a few items, and fewer people about the other
issues in something like an 80-20 rule. I want to find out if there is
any further pattern in what people have trouble with. Do we have any
volunteers with UI testing experience?

-- 
Edward Cherlin
End Poverty at a Profit by teaching children business
http://www.EarthTreasury.org/
"The best way to predict the future is to invent it."--Alan Kay