Feedback from deployment lead

[Tomeu Vizoso]

Hi Greg, thanks for sending this one. Would be a good step forward if
we found the way to connect field feedback to the testing team, so
they can enter proper tickets that can track real improvements.

I really hope that 9.1.0 will bring serious improvements regarding
robustness of the datastore.

Thanks again,

Tomeu

On Thu, Jul 24, 2008 at 3:59 PM, Greg Smith <gregsmitholpc at gmail.com> wrote:
> Hi All,
>
> I got some good feedback this week on priorities from Carla who has led
> several of our early installations. Its posted at:
> http://wiki.laptop.org/go/9.1.0#Unadorned_and_unedited_user_feedback
>
> I probed for more detail on: "Guarantee that everything they work on is
> saved –and/or backed up– and never lost."
>
> I think we will ensure no data is lost on shutdown (see recent autosave
> in 8.2.0 thread).
>
> However, their experience was a little different. See the details below.
>
> We have lost touch with them so this is all the info we are likely to get.
>
> Does this look familiar to anyone and if so do we know if its fixed in
> 8.2.0 (e.g. bug ID)?
>
> Please don't e-mail Carla directly on this. Give me a chance to gather
> the consensus of the list and get back to her. That way we won't bury
> her inbox and discourage further input.
>
> Thanks,
>
> Greg S
>
> ********************
>
> Running 703 w/ Q2D14 they saw this:
>
> Write: In one group, many teachers lost all their work in Write. It
> didn't save automatically, and even if they saved manually, they
> suddenly lost all their data. It doesn't even appear on the Journal. It
> happened in at least 7 machines out of a group of 23 teachers and we
> couldn't find any pattern. I couldn't replicate the problem on mine.
>
> Also, instead of re-saving within the same file, it saves many new files
> every time it auto-saves, however sometimes it doesn't auto-save.
>
> This is for the 7 teachers that lost their work: They were using lots of
> tables, images, lots of formatting to the text (color, size,...) and the
> files were long... Since the journal didn't show it. They couldn't back
> it up to USB key
>
> One teacher was saving his work, then copied to a USB and tried looking
> at it on a PC (he tried all the 4 formats) and he always got a blank
> file with 0 Kb.
>
> (no significance to the caps - GS)
>
> RIGHT NOW TEACHERS ARE ALSO TELLING ME THAT  IMAGES SAVED IN A FILE ARE
> NOT ALWAYS KEPT IN THE FILE , SPECIALLY IF SAVING UNDER HTML..
>
> OR THEY SAVE IN ONE MACHINE SHARE IT WITH OTHERS AND OTHERS DON'T SEE
> THE IMAGES.
>
> THEY ARE SAVING 'WRITE' IN USB KEYS AND TRY TO SHARE IT AND THEN IT
> DISPLAYS NO-CONTENT IN OTHER XOs ...AND IN MY IBM LAPTOP I CAN'T SEE THE
> FILE. IT HAD HAPPENED TWICE.
>
>
>
>
>
>
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