Reporting bugs

[Bert Freudenberg]

Jim,

it certainly is reasonable given the amount of manpower available. I  
only wanted to point out that blaming the reporter when closing a  
ticket gets you less bugs reported - something I though you might not  
have intended. Wording the reply differently could avoid that, to a  
certain extent at least.

That said, I'd be happy to let this thread die and get back to coding ;)

- Bert -

On Oct 30, 2007, at 17:09 , Jim Gettys wrote:

> There is a balance here: I may not be hitting it the balance right.
>
> Any report of bugs is goodness; but if trac's signal to noise ratio  
> goes
> bad, we can't see the forest for the trees.
> .
> A reproducible bug is much more valuable to us than ones that are  
> not; a
> bug against current bits are much more valuable than old ones, exactly
> because we have a better chance to go fix it. Having developers spend
> time wading through bugs that there is no way to reproduce, either
> because the recipe for doing so, or insufficient information on what
> versions were being used.
>
> So if a bug clearly needs more information to be able to be chased, it
> seemed reasonable to me to request information from the reporter, wait
> for a few days, and then close it if the reporter does not bother to
> even acknowledge the request for more information.
>
> Is this reasonable, or not?
>                                    - Jim
>
>
> On Tue, 2007-10-30 at 03:17 -0400, Albert Cahalan wrote:
>> Bert Freudenberg writes:
>>
>>> I've had comments like this on some of my own reports. These are
>>> usually not reproducable, strange things. Having to follow through
>>> when this is far from my own area of expertise simply takes time I
>>> can't effort. There indeed is "lack of interest on the part of the
>>> reporter", no denial here. I'm just saying that because of that, I
>>> stopped reporting those one-off bugs. Seeing comments like yours
>>> reinforces that decision.
>>
>> This is sad, but understandable.
>>
>> What is a bug reporter supposed to do about something that is
>> very difficult to reproduce? Just not report it?
>>
>> I've hit a few bugs that I can't seem to reproduce. This does
>> not mean the bugs are non-existant or that they won't someday
>> destroy something like a child's journal content.
>