[olpc-community-support] screen does not come on

[phigan]

Jase wrote:
> Note to anyone at OLPC:  I can understand that a few DOA units will end up in the hands of donors, and that as a non-profit you aren't really staffed for customer service, but is having everyone wait on the phone only to be told to go somewhere else really a better way than, I dunno, putting up-to-date instructions on your website (http://www.laptop.org/en/laptop/start/troubleshooting.shtml) ?


Note: I am not an employee, just a volunteer. From what I understand, however, the telephone number for hardware replacements is a seperate company (the one that did the actual manufacturing). There is undoubtedly a lot of discussion going on as to how to exactly handle all of the issues coming in a timely and effective manner, so hang in there.

As Walter, the president for software and content of OLPC, said: ".. I was the very first person to order a Give One Get One laptop and I have yet to receive it."

Rest assured, everyone is doing what they can to get all issues resolved as soon as possible.

- Joe