[olpc-community-support] screen does not come on

[Anonymous]

llc wrote:
> if your xo is doa, don't expect that calling customer service at 8002017144
> will get you a rma and shipping address - after 1 1/2 hrs on hold,
> someone will take your name, email address and phone number -
> then in 7-10 days someone will call you back with the return
> information 


Wow, you actually got them to take down your information?  After an punishing wait, I was told that I couldn't be helped until I emailed technology at laptop.org first.   

Note to anyone at OLPC:  I can understand that a few DOA units will end up in the hands of donors, and that as a non-profit you aren't really staffed for customer service, but is having everyone wait on the phone only to be told to go somewhere else really a better way than, I dunno, putting up-to-date instructions on your website (http://www.laptop.org/en/laptop/start/troubleshooting.shtml) ?