#10795 NORM Not Tri: Frozen keyboard and mouse

[Zarro Boogs per Child]

#10795: Frozen keyboard and mouse
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           Reporter:  dvalger    |       Owner:  Quozl        
               Type:  defect     |      Status:  assigned     
           Priority:  normal     |   Milestone:  Not Triaged  
          Component:  keyboards  |     Version:  not specified
         Resolution:             |    Keywords:               
        Next_action:  review     |    Verified:  0            
Deployment_affected:             |   Blockedby:               
           Blocking:             |  
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Changes (by Quozl):

  * next_action:  diagnose => review


Comment:

 (David Valger replied by mail rather than posting here in trac:)

 {{{
 thank you again for your responses. unfortunately, i have tried to
 both update the firmware and to re-install a new operating system in
 both cases i am not getting anywhere.  when i try to update, the
 system re-starts, i follow instructions shut down, take out battery
 and unplug but when i re-start native keyboard an mouse still do not
 function.  when i try to install new operating system i get a boot
 error which asks me to turn off the machine and os is not updated.

 any other thoughts?
 }}}

 Thanks David, you have excluded the known problem #10597.  The next thing
 for you to do is to seek repair and service facilities.  There may have
 been damage to the keyboard or the connector.  Please write to
 help at laptop.org and ask the volunteers there for assistance.

 (our bug tracking system here at dev.laptop.org is more focused on
 engineering problems rather than customer support.  help at laptop.org by
 e-mail is a better option for you, in my opinion.)

-- 
Ticket URL: <http://dev.laptop.org/ticket/10795#comment:3>
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