Now that we have G1G1 recipients we would like to discuss ways to help people get started and how to help answer all the questions that have begun to hit via <a href="mailto:help@laptop.org">help@laptop.org</a>, multiple IRC channels, forums, community-support, etc.
<br><br>Here are some ideas for agenda: <br><br>* Groupings of people: by media and by expertise<br>* How to find answers to questions<br>* How to answer people (nicely)<br>* How to handle unhappy people<br>* How to use tools to create a knowledge base
<br><br>For calling in: <br> From the United States<br> 866-213-2185<br> From Outside the United States<br> 1-609-454-9914<br> access code: 8069698<br><br>Thanks! (Note: there is no testing meeting at 1pm today)
<br>Kim<br>