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<DIV>To OLPC Open users:<BR>I had a difficult experience and perhaps you can recommend whom I can talk to, to resolve it.</DIV>
<DIV>thanks for consideration and any advice.</DIV>
<DIV><BR>I called and ordered a G1G1 laptop on approximately November 12th, to as a Christmas present to my children and do something good as well for other children, and was given a confirmation number 201281672. I waited and the XO did not arrive at Christmas, so I emailed and was told January, then emailed again and was told 1st quarter 2008. Now finally I have been told, in May, that that number never existed, they think their contractors messed up, and since they never charged my credit card, I am simply out of luck and will not get a laptop: the G1G1 offer is over. <BR><BR>You may say, perhaps he is trying to game the system to get a laptop, or that I should have known when the charge wasn't made to the Visa card; but I really did call and order and I did not know anything, just the useless number they gave me; and the emails I sent referrring to that never raised the issue. In fact I was just informed that all the emails
I got were "auto-responders" - it would appear that noone every even looked at my emails until May.<BR><BR>I am so disappointed; I took a risk to order this new thing instead of a Wintel or Mac, thinking I would give my children something neat we could share, and also help others, and that I could work through the issues of it being different and give us all something good. <BR><BR>Instead, we got nothing after six months of waiting and asking and trying and getting nothing but emails saying to be patient. My kids stopped asking about it around March, after I told them so many times that we were still waiting for it.<BR><BR>If Dr. Negroponte ever reads this, I hope he knows he has lost a good customer and proponent.<BR>John P. Deyst<BR>Boxborough MA</DIV></body></html>