These are some rough notes for caring for your XO, diagnosing problems, and recovering from failure. I put these together as an early part of developing our support materials.<br><br>Apologies for the HTML.<br><div class="gmail_quote">
<br>I think it is important to emphasise best practices for XO use, to prevent problems from occurring in the first place:<br>
<ul><li>keep away from water, extreme heat/cold, etc.<br></li><li>limiting exposure to static electricity (electro-static discharge - ESD)<br></li><ul><li>this is what caused our WLAN problems, so we should take it seriously</li>
<li>it happens more often in dry climates (e.g. deserts or air conditioning)<br></li><li>plastic bags, carpet, fleecy clothing, etc. can cause this</li></ul></ul><br>Problems should be effectively diagnosed before repairs are attempted:<br>
<ul><li><a href="http://www.laptop.org/en/laptop/start/troubleshooting.shtml" target="_blank">http://www.laptop.org/en/laptop/start/troubleshooting.shtml</a></li><li><a href="http://wiki.laptop.org/go/XO_Troubleshooting_Guide" target="_blank">http://wiki.laptop.org/go/XO_Troubleshooting_Guide</a></li>
<li>most problems go away by restarting Sugar/GNOME (Ctrl+Alt+Erase) or rebooting the XO</li><li>sometimes an OS reflash is the best option</li><li>if the XO doesn't turn on properly, try</li><ul><li><a href="http://wiki.laptop.org/go/XO_Full_Reset" target="_blank">http://wiki.laptop.org/go/XO_Full_Reset</a></li>
<li><a href="http://wiki.laptop.org/go/Startup_diagnosis" target="_blank">http://wiki.laptop.org/go/Startup_diagnosis</a><br></li></ul><li>the OpenFirmware tests will test the hardware</li><ul><li>you can turn on the XO holding the left rocker switch to start unattended self-tests</li>
<li>on an XO-1.5, run the 'menu' command (this will be a menu item on the XO-AU USB)</li><li>run the 'memtest' command for a more detailed memory test (this will be a menu item on the XO-AU USB)</li><li>run '.mfg-data' to get important manufacturing data that may help us (this will be a menu item on the XO-AU USB)</li>
</ul><li>if the problem is to be reported to us, as much useful information as possible should be collected and sent so that we have something to work with</li></ul><br>For repairs:<br><ul><li>listing the tools required, and additional tools that can be useful (<a href="http://wiki.laptop.org/go/Disassembly" target="_blank">http://wiki.laptop.org/go/Disassembly</a>)</li>
<li>when disassembling the XO, even more care should be taken about ESD: the easiest thing to do is to ground oneself, either by touching a metal object or (ideally) using an anti-static wrist strap</li><li>that removed screws should be placed in a small cup so that they don't get lost<br>
</li><li>spare screws are held inside the handle</li><li>the ribbon cables connecting the screen are very fragile - take care when (dis)connecting them</li><li><a href="http://wiki.laptop.org/go/Simple_repairs" target="_blank">http://wiki.laptop.org/go/Simple_repairs</a><br>
</li><li>torn keyboards can be repaired</li><ul><li><a href="http://wiki.laptop.org/go/Keyboard_field_repairs" target="_blank">http://wiki.laptop.org/go/Keyboard_field_repairs</a></li><li><a href="http://www.olpcnews.com/hardware/keyboard/xo_keyboard_hacking_paper_temp.html" target="_blank">http://www.olpcnews.com/hardware/keyboard/xo_keyboard_hacking_paper_temp.html</a></li>
</ul><li>most repair instructions are made for the XO-1</li><ul><li>the primary difference internally is that the WLAN and microSD cards on the XO-1.5 are removable</li></ul></ul><br>
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