[OLPC India] problems with OLPC laptops

[Edward Cherlin]

Have you asked the Support Gang?

http://wiki.laptop.org/go/OLPC:Support_gang

http://en.forum.laptop.org/
The Official OLPC Community Support Forum

On Sat, Jan 15, 2011 at 04:10, Saurabh Adhikari <adhikaris at hotmail.com> wrote:
>
> A school has reported that 50% of the laptops it began using 2 months ago have developed the following challenges.

We are sorry that you did not find out how to ask for help sooner.
Every deployment should have that information, and should be
encouraged not to wait until problems get out of hand.

> Can anyone, a volunteer or anyone from OLPC global organization help?

If you can tell us what the specific problems are. However, it is not
your fault if you have never seen how to do that effectively. It
requires some unobvious knowledge and experience, as documented at

http://wiki.sugarlabs.org/go/The_Undiscoverable#Trouble_reports

> OLPC No-1 Having charging Problem.(The OLPC is not getting charger)

Does the charging light go on when you plug them in?
What is the quality of your power source? Is it turned on?

> OLPC No-2 Icons are not working in proper way.

Which icons? What is the expected behavior, and what happens instead?

> OLPC No-3 Finger pad is not running.

Not running at all? Running, but with mouse jitter? Mouse pointer
stuck somewhere? What is the behavior? Is the pad dirty or wet?

The usual remedy is called the four-finger salute, pressing the keys
in the four corners of the keyboard simultaneously. Have you tried
that? Do you still have problems?

> OLPC No-4 Having Battery Problem.

What kind of problem? Under what circumstances? What happens that
isn't supposed to? Is this simply a duplicate of the problem of not
charging?

> OLPC No-5 Sounds not working and icons of programs are not in proper manner

5 No sound? Wrong volume? Delay? Crosstalk? Noise? In what situation?
What should happen, and what does happen instead?

6 Icons not working. Duplicate of 2.

> Sincerely,
> S Adhikari
>
> _______________________________________________
> India mailing list
> India at lists.laptop.org
> http://lists.laptop.org/listinfo/india
>



--
Edward Mokurai (默雷/धर्ममेघशब्दगर्ज/دھرممیگھشبدگر ج) Cherlin
Silent Thunder is my name, and Children are my nation.
The Cosmos is my dwelling place, the Truth my destination.
http://www.earthtreasury.org/