<div dir="ltr">Hmm, it's true. I'm not sure I really see a distinction between this and the trac system which is already securely in place, well tested, and well supported. There's also a separate ticketing system and database the support team uses to enter feedback and experience reports. Adding another bug system, let along a home brewed one, seems like its only likely to cause more confusion.<div>
<br></div><div>Perhaps you could elaborate more on the target demographic for the site and the types of use scenarios you feel aren't yet being properly addressed. I wonder if we can't find a solution that uses the systems already in place to achieve similar goals. For instance, the tech team has recently been discovering the power of the reports system in trac for setting up unique views into the available info.</div>
<div><br></div><div>On the other hand, maybe what we need more is a forum space. We have the wiki, and we have the bug system, but we don't have an interactive space where people can ask questions and help each other find solutions. I think this was one of the goals you had in mind for the site, and I think a forum might be a more appropriate manifestation of that. If that's something we seriously want to do (<a href="http://forum.laptop.org">forum.laptop.org</a>, or similar?), we should research some available open source solutions and choose one which would best suit our needs. There would still be a fair bit of work involved in setting it up and theming it appropriately, as well as need for moderation and such, but over time that kind of administration could be handled largely by community. Such an initiative could also benefit the support folks by providing a more self-sustaining method for people to ask and answer questions.</div>
<div><br></div><div>- Eben</div><div><br><br><div class="gmail_quote">2008/7/18 Noah Kantrowitz <<a href="mailto:noah@coderanger.net">noah@coderanger.net</a>>:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
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<p><span style="font-size:11.0pt;color:#1F497D">How exactly is this not just a bad bug tracker? We already have
2 (3?) ticket systems, another is not needed.</span></p>
<p><span style="font-size:11.0pt;color:#1F497D"> </span></p>
<p><span style="font-size:11.0pt;color:#1F497D">--Noah</span></p>
<p><span style="font-size:11.0pt;color:#1F497D"> </span></p>
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<p><b><span style="font-size:10.0pt">From:</span></b><span style="font-size:10.0pt">
<a href="mailto:devel-bounces@lists.laptop.org" target="_blank">devel-bounces@lists.laptop.org</a> [mailto:<a href="mailto:devel-bounces@lists.laptop.org" target="_blank">devel-bounces@lists.laptop.org</a>] <b>On
Behalf Of </b>Jonah Saltzman<br>
<b>Sent:</b> Thursday, July 17, 2008 12:12 PM<br>
<b>To:</b> <a href="mailto:devel@lists.laptop.org" target="_blank">devel@lists.laptop.org</a>; <a href="mailto:grassroots@lists.laptop.org" target="_blank">grassroots@lists.laptop.org</a><br>
<b>Subject:</b> URL and Integration</span></p>
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<p>Hey again, sorry I forgot to include the link in the first
email, <a href="http://linode1.t-wp.info/xoTracker/" target="_blank">so here it is</a>. Eric
Garrison asked how the review squad would integrate with <a href="http://dev.laptop.org" target="_blank">dev.laptop.org</a>, and it seems that the easiest
way would be to add the ability to tie any bug report, suggestion or question
to any (or multiple) projects. When a developer checks their projects, they
would also see what people are saying about that project, and in turn help to
create better applications. <a href="http://dev.laptop.org" target="_blank">dev.laptop.org</a>
also looks like it has a post thing, so it would probably be easy to integrate.
Again, my project is still in the making, so please email me with suggestions.
Thanks!</p>
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