<p>[Adam - can you check the email addresses for people? thanks]<br></p><p>These minutes can be found here: <a href="http://wiki.laptop.org/go/Support_mtg">http://wiki.laptop.org/go/Support_mtg</a><br></p><p>Attending: Noah, Danny, Kate Davis, Adam Holt, Jim Gettys, Kim,
Yani, Mary Lou, Ricardo, Chui-Yui, Rob (Marvell), Mitch, Don Hopkins
</p><p><br>
>From our main wiki page, there is a link in the text to "help", "wiki", and "getting started" (not currently on main page).
</p><p>Support wiki page: Provides lots of support options and community mailing lists
</p><p>Noah suggests that there is too much information on the Support pages.
Kate suggests that we need to categorize the questions (how to get started, how to connect, how to work with activities).
</p><p><br>
Which communities should newbies join?
</p>
<ul><li> <a href="mailto:community-support@laptop.org">community-support@laptop.org</a> (look in <a href="http://lists.laptop.org">lists.laptop.org</a>)
</li><li> <a href="http://irc.freenode.net">irc.freenode.net</a>, olpc-help
</li></ul>
<p><br>It is recommended that we use the wiki FAQ for user-facing
knowledge db; for both users and community support people to find their
answers.
</p><p><br>There will be a discussion on community development on
Wednesday afternoon - if you are interested contact Adam (holt at
<a href="http://laptop.org">laptop.org</a>). </p><p><br>
For IRC, we want to use olpc-help rather than olpc-support. We will be
spread too thin to try and do both. We will ask our developers to help
out here; but we don't want developers to be overwhelmed. The balancing
act we have is that if developers are required to meet update1 goals
AND answer a bunch of IRC questions. Probably need to delay update1.
</p><p><br>
</p>
<ul><li> Don Hopkins, Amsterdam (olpc netherlands user group) asked
what he and his group can do to help. And provided some more questions
that we should have answers for: </li></ul>
<ul><li> How can people get laptops in quantity; working with
educational institutions; concrete proposals should probably be sent to
walter at <a href="http://Laptop.org">Laptop.org</a>
</li><li> How can you pay for 100+ laptops: contact the 'Give Many' program: <a href="mailto:Givemany@laptop.org">Givemany@laptop.org</a>, 800-379-7017
</li><li> How can I apply to the Developers program? <a href="http://wiki.laptop.org/go/Developers_Program" class="external free" title="http://wiki.laptop.org/go/Developers_Program" rel="nofollow">http://wiki.laptop.org/go/Developers_Program
</a>
</li></ul>
<p><br>
</p><p>Things that the Netherlands community could do would include making emulation/virtualization. <br></p>-kim<br><p><br></p><p><br></p><br><br><div class="gmail_quote">On Dec 17, 2007 12:37 PM, Kim Quirk <<a href="mailto:kim@laptop.org">
kim@laptop.org</a>> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">Now that we have G1G1 recipients we would like to discuss ways to help people get started and how to help answer all the questions that have begun to hit via
<a href="mailto:help@laptop.org" target="_blank">help@laptop.org</a>, multiple IRC channels, forums, community-support, etc.
<br><br>Here are some ideas for agenda: <br><br>* Groupings of people: by media and by expertise<br>* How to find answers to questions<br>* How to answer people (nicely)<br>* How to handle unhappy people<br>* How to use tools to create a knowledge base
<br><br>For calling in: <br> From the United States<br> 866-213-2185<br> From Outside the United States<br> 1-609-454-9914<br> access code: 8069698<br><br>Thanks! (Note: there is no testing meeting at 1pm today)
<br><font color="#888888">Kim<br>
</font></blockquote></div><br>