[olpc-help] First Day Phone Orders lost?

[Anonymous]

It took 60 days to find out that they were not delivering !!!
Their #7 clause says:
[i]No refunds will be made if your request is made more than thirty (30) days after the transaction date of your payment.[/i]

Nor refund, no XO.

What a pity !!!

AF



Steve Holton wrote:
> I found a section of the OLPC Terms and Conditions I hadn't seen before:
> 
> http://laptopgiving.org/en/terms-and-conditions.php
> 
> 
> >  7. IF YOU CHANGE YOUR MIND, YOU CAN GET A FULL REFUND, BUT YOU MUST REQUEST THE REFUND WITHIN THIRTY (30) DAYS OF YOUR CREDIT CARD TRANSACTION DATE. This refund option applies whether you make a contribution or elect to participate in the G1G1 initiative. For participants in the G1G1 initiative, should you receive an XO laptop within the thirty-day refund period, to obtain a refund you'll have to return the XO laptop(s) unopened and undamaged. To request a refund, please call 1-800-201-7144. Refunds will be issued as a credit to the credit card used to make your original payment. Please allow two (2) to four (4) weeks for the processing of your refund following the receipt of your request and, if applicable, receipt by the OLPC Foundation's agent of the XO laptop(s) you received. No refunds will be made if your request is made more than thirty (30) days after the transaction date of your payment. Please note that this refund option is independent of the Warranty that XO 
 laptop purchasers receive in Section 6 of this Agreement.
> 
> 
> This satisfies me. I did manage to get through to Donor Services and they tried again and couldn't find the first order. So I just placed the order again.
> 
> Meaning my kids will eventually get their XOs, and that's the important thing.