[olpc-help] [olpc-support-gang] keyboard stuck - test with firmware

[Adam Holt]

Thanks John-- I've encoded your contribution into Support FAQ entry 4.5:
http://wiki.laptop.org/go/Support_FAQ#How_do_I_test_my_keyboard_for_sticky.2Fbroken_keys.3F

John Gilmore wrote:
> Adam Holt said:
>   
>> http://wiki.laptop.org/go/Support_FAQ#How_do_I_obtain_replacement_parts.2C_EG._batteries_and_chargers.3F_Repair.3F
>>     
>>> #2916, #3018: I've seen a couple instances of a sticky Alt or Ctrl
>>> key, both in RT and in the threads of community-support. So far there
>>> doesn't seem to be a workable solution to the sticky key problem. Is
>>> this considered as a recommended return?
>>>   
>>>       
>> Developers BInnocenti and WBender confirmed on Dec 23, 2007 that a bad 
>> alt key (once you've genuinely confirmed your keyboard is not working, 
>> after rebooting etc) is grounds for applying for an RMA return at 
>> 800-201-7144 or service at laptopgiving.org
>>     
>
> People can test their keyboard by running the firmware diagnostics.
> See [[Cheat codes]].  Holding the rocker to the left while powering on
> will get you into these diagnostics.  The keyboard diagnostic will
> come up pretty soon, if you exit various earlier diagnostics with
> Escape.  It lets you see very easily what the computer is seeing as
> you press or release each key.  Any "sticky" key would be visible in
> light blue on the screen as if a finger was still pressing it.
>
> The touchpad and stylus area can also be tested in the same diagnostic.
>
> 	John
>
>