[olpc-community-support] Conf Call today for discussion of G1G1 Support, 2pm est

[Walter Bender]

What if we change the sidebar link the wiki from "Getting Started" to
"Help Getting Started"?

-walter

On Dec 18, 2007 10:43 AM, Kim Quirk <kim at laptop.org> wrote:
>
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> [Adam - can you check the email addresses for people? thanks]
>
>
> These minutes can be found here: http://wiki.laptop.org/go/Support_mtg
>
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> Attending: Noah, Danny, Kate Davis, Adam Holt, Jim Gettys, Kim, Yani, Mary
> Lou, Ricardo, Chui-Yui, Rob (Marvell), Mitch, Don Hopkins
>
>
>  From our main wiki page, there is a link in the text to "help", "wiki", and
> "getting started" (not currently on main page).
>
> Support wiki page: Provides lots of support options and community mailing
> lists
>
> Noah suggests that there is too much information on the Support pages. Kate
> suggests that we need to categorize the questions (how to get started, how
> to connect, how to work with activities).
>
>
>  Which communities should newbies join?
>  community-support at laptop.org (look in lists.laptop.org)
>  irc.freenode.net, olpc-help
>
>
> It is recommended that we use the wiki FAQ for user-facing knowledge db; for
> both users and community support people to find their answers.
>
>
> There will be a discussion on community development on Wednesday afternoon -
> if you are interested contact Adam (holt at laptop.org).
>
>
>  For IRC, we want to use olpc-help rather than olpc-support. We will be
> spread too thin to try and do both. We will ask our developers to help out
> here; but we don't want developers to be overwhelmed. The balancing act we
> have is that if developers are required to meet update1 goals AND answer a
> bunch of IRC questions. Probably need to delay update1.
>
>
>
>  Don Hopkins, Amsterdam (olpc netherlands user group) asked what he and his
> group can do to help. And provided some more questions that we should have
> answers for:
>  How can people get laptops in quantity; working with educational
> institutions; concrete proposals should probably be sent to walter at
> Laptop.org
>  How can you pay for 100+ laptops: contact the 'Give Many' program:
> Givemany at laptop.org, 800-379-7017
>  How can I apply to the Developers program?
> http://wiki.laptop.org/go/Developers_Program
>
>
>
>
> Things that the Netherlands community could do would include making
> emulation/virtualization.
> -kim
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> On Dec 17, 2007 12:37 PM, Kim Quirk < kim at laptop.org> wrote:
> > Now that we have G1G1 recipients we would like to discuss ways to help
> people get started and how to help answer all the questions that have begun
> to hit via help at laptop.org, multiple IRC channels, forums,
> community-support, etc.
> >
> > Here are some ideas for agenda:
> >
> > * Groupings of people: by media and by expertise
> > * How to find answers to questions
> > * How to answer people (nicely)
> > * How to handle unhappy people
> > * How to use tools to create a knowledge base
> >
> > For calling in:
> >  From the United States
> >         866-213-2185
> >  From Outside the United States
> >         1-609-454-9914
> >     access code: 8069698
> >
> > Thanks! (Note: there is no testing meeting at 1pm today)
> > Kim
> >
>
>



-- 
Walter Bender
One Laptop per Child
http://laptop.org