[olpc-community-support] Conf Call today for discussion of G1G1 Support, 2pm est
Kim Quirk
kim at laptop.org
Mon Dec 17 12:37:18 EST 2007
Now that we have G1G1 recipients we would like to discuss ways to help
people get started and how to help answer all the questions that have begun
to hit via help at laptop.org, multiple IRC channels, forums,
community-support, etc.
Here are some ideas for agenda:
* Groupings of people: by media and by expertise
* How to find answers to questions
* How to answer people (nicely)
* How to handle unhappy people
* How to use tools to create a knowledge base
For calling in:
From the United States
866-213-2185
From Outside the United States
1-609-454-9914
access code: 8069698
Thanks! (Note: there is no testing meeting at 1pm today)
Kim
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