#10283 LOW 10.1.3: cups does not start

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#10283: cups does not start
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           Reporter:  eowens2   |       Owner:                                   
               Type:  defect    |      Status:  reopened                         
           Priority:  low       |   Milestone:  10.1.3                           
          Component:  fedora    |     Version:  Development build as of this date
         Resolution:            |    Keywords:  os851                            
        Next_action:  diagnose  |    Verified:  0                                
Deployment_affected:            |   Blockedby:                                   
           Blocking:            |  
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Changes (by Quozl):

  * status:  closed => reopened
  * next_action:  communicate => diagnose
  * component:  not assigned => fedora
  * priority:  normal => low
  * version:  not specified => Development build as of this date
  * milestone:  Not Triaged => 10.1.3
  * keywords:  => os851
  * resolution:  fixed =>


Comment:

 Eddie, you said elsewhere that you thought I meant that the problem lies
 in CUPS, not the XO.  No, that's not really what I meant.  When I said
 "''We don't ship cups''", that was shorthand for: "''CUPS and the cups
 package isn't in the scope of work for the release of this operating
 system to laptop deployments''".

 Regarding where the problem lies:
  * the problem might lie with CUPS, in which case it can be reported to
 Fedora or the CUPS upstream project for them to investigate,
  * the problem might lie with something we've done to the operating system
 that prevents CUPS from working normally, in which case we're obliged to
 figure out what we've done so that we can ensure that those deployments
 that rely on CUPS can make it work.

 I'm inclined toward the latter, but since we don't ship CUPS I'm obliged
 to not spend too much time on it in the face of more important problems.
 However, I can report the following:

  * the underlying cause of the symptom is a missing file
 /usr/share/cups/www/index.html
  * this file is present on unmodified Fedora 11 with ''cups'' package
 installed during operating system installation,
  * this file is absent on os851 with ''cups'' package installed after
 operating system installation.

 My guess is that one of the extreme customisations we have done to reduce
 the size of our operating system build has removed a package which is used
 during post-install scripts of the ''cups'' package.

 We don't know the impact of this yet, but we'll keep it open in case there
 might be other packages affected, or in case a laptop deployment is
 affected.

 You can workaround the symptom by obtaining an index.html file from a
 Fedora 11 system.

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Ticket URL: <http://dev.laptop.org/ticket/10283#comment:4>
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