#9305 NORM Not Tri: Need problem determination packer

[Zarro Boogs per Child]

#9305: Need problem determination packer
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 Reporter:  cafl           |                 Owner:  martin.langhoff
     Type:  enhancement    |                Status:  new            
 Priority:  normal         |             Milestone:  Not Triaged    
Component:  school server  |               Version:  not specified  
 Keywords:                 |           Next_action:  never set      
 Verified:  0              |   Deployment_affected:                 
Blockedby:                 |              Blocking:                 
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 In my experience one of the most fruitful additions to any system that is
 going to be deployed in the field and used by persons unfamiliar with the
 underlying technology is a prepackaged way for the user to submit a
 trouble report that has all the needed info (logs, config files, etc.)
 without the user having to know what these are.  So in the case of the xs,
 would it be possible to write a python script that pulled the last 100
 lines of the syslog, the ejabberd log, etc. and relevant configuration
 files and zipped or tarred them into a place reachable by the reporter's
 browser.  Then a problem report could be an email with whatever the user
 saw, together with the lump of diagnostic data that they downloaded via
 their browser from the xs.  Hopefully the user could request that the
 script be run through a web interface, but even if it was a terminal, it
 would be better if a one line command could be documented.  From the xo,
 this could even be done with ssh to the xs.

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Ticket URL: <http://dev.laptop.org/ticket/9305>
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