#3406 NORM Untriag: RT enhancement requests from SJ
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bugtracker at laptop.org
Wed Sep 12 17:41:11 EDT 2007
#3406: RT enhancement requests from SJ
----------------------------+-----------------------------------------------
Reporter: djbclark | Owner: djbclark
Type: enhancement | Status: new
Priority: normal | Milestone: Untriaged
Component: infrastructure | Version:
Keywords: | Verified: 1
----------------------------+-----------------------------------------------
Requests for RT :-)
4 messages
Samuel Klein <sj at laptop.org> Thu, Aug 30, 2007 at 7:32 PM
To: Dan Jared <danjared at mit.edu>, jesse at bestpractical.com
Cc: Kathy Paur <paur at laptop.org>, Danny Clark <dclark at pobox.com>
Dear Jesse,
We'd like to find ways to do the following:
* integrated response templates (using RTFM if necessary)
* easy-delete spam (one click, no refresh)
* working auto-replies (up to one per queue)
Do you have time to work on some of this? Is there some current patch for
dealing with spam? If you can help me figure out where in the code to
help out, I'd be glad to contribute partial patches for the above.
Jared is busy for the near future, and Danny is taking over responsibility
for maintaining these sports of tools starting next week, but I'm pushing
the office to move to using RT [we just got an influx of interest and spam
from the reairing of the 60Minutes splot], and they are not convinced as
long as these pieces are difficult.
I would also like to see a 'lightweight' interface that tries to keep each
line of data to a single short line, and uses the top of the screen for
dynamic data where the default RT has navigation and preferences. Is
there something like this, perhaps for a WAP portal?
Be well,
SJ
Jesse Vincent <jesse at bestpractical.com> Thu, Aug 30, 2007 at 7:40
PM
To: Samuel Klein <sj at laptop.org>
Cc: Dan Jared <danjared at mit.edu>, Kathy Paur <paur at laptop.org>, Danny
Clark <dclark at pobox.com>
On Aug 30, 2007, at 7:32 PM, Samuel Klein wrote:
>
> Dear Jesse,
>
> We'd like to find ways to do the following:
>
> * integrated response templates (using RTFM if necessary)
That's the quick way to do this.
> * easy-delete spam (one click, no refresh)
In listings or on the ticket display page? I can whip something up
pretty quickly once I know what you need.
> * working auto-replies (up to one per queue)
>
Kathy and I have been going back and forth on this. They were working
when Jared and I set the system up. I'm currently waiting on syslog
and apache error log output to see what's going on here.
>
> I would also like to see a 'lightweight' interface that tries to
> keep each line of data to a single short line, and uses the top of
> the screen for dynamic data where the default RT has navigation and
> preferences. Is
> there something like this, perhaps for a WAP portal?
If you can show me what you're looking for in a bit more detail, I
might be able to put something together.
-jesse
> Be well,
> SJ
>
PGP.sig
1K
SJ Klein <sj at laptop.org> Thu, Aug 30, 2007 at 8:11 PM
To: Jesse Vincent <jesse at bestpractical.com>
Cc: Dan Jared <danjared at mit.edu>, Kathy Paur <paur at laptop.org>, Danny
Clark <dclark at pobox.com>
On Thu, 30 Aug 2007, Jesse Vincent wrote:
> On Aug 30, 2007, at 7:32 PM, Samuel Klein wrote:
>
>> We'd like to find ways to do the following:
>>
>> * integrated response templates (using RTFM if necessary)
> That's the quick way to do this.
Ok. Maybe Danny or DJ will have time soon to look into this.
>> * easy-delete spam (one click, no refresh)
>
> In listings or on the ticket display page? I can whip something up
pretty
> quickly once I know what you need.
In listings; in a way that you can run down the list marking spam and
"remove as spam" all at once. (which could delete, or move to a special
table, or anything you like)
>> * working auto-replies (up to one per queue)
>
> Kathy and I have been going back and forth on this. They were working
when
> Jared and I set the system up. I'm currently waiting on syslog and
apache
> error log output to see what's going on here.
Jared or Danny, can you make copies of the latest /var/log/apache2/rt* and
/var/log/syslog* logs and send them to Jesse? They're not world-readable,
so I can't do it. Also, can you give me sudo-read permissions on crank?
>> I would also like to see a 'lightweight' interface that tries to keep
each
>> line of data to a single short line, and uses the top of the screen for
>> dynamic data where the default RT has navigation and preferences. Is
>> there something like this, perhaps for a WAP portal?
>
> If you can show me what you're looking for in a bit more detail, I might
be
> able to put something together.
1) move nav away from the top (except perhaps for a line tall enough for a
searchbar and logo)
2) make all lines one-line tall where possible ("N hours ago" tends to
take up two lines for each ticket
3) make Display.html start with the ticket content, not metadata. Before
I get to the ticket itself, I have
* topnav
* 3 lines of options
* large line with the # and title
* 1 entire screen of ticket metadata
* History (which seems to be what I want)
Which makes me scroll twice to see the ticket on a normal screen; more on
a small screen.
Similar changes would make most of the pages more useful with limited
screen real-estate. Is there a simple way to try to skin the whole site
with css that does what I want?
SJ
ps - now I'm getting internal server errors every few clicks... someone
should really look into this. I've gotten 4 of these in the past 5
minutes, while visiting at least 3 different pages (reload usually
worked, once it threw an error twice before working):
Internal Server Error
The server encountered an internal error or misconfiguration and was
unable to complete your request.
Please contact the server administrator, rt at laptop.org and inform them
of the time the error occurred, and anything you might have done that may
have caused the error.
More information about this error may be available in the server error
log.
Additionally, a 500 Internal Server Error error was encountered while
trying to use an ErrorDocument to handle the request.
Jesse Vincent <jesse at bestpractical.com> Fri, Aug 31, 2007 at 11:57
AM
To: SJ Klein <sj at laptop.org>
Cc: Dan Jared <danjared at mit.edu>, Kathy Paur <paur at laptop.org>, Danny
Clark <dclark at pobox.com>
On Aug 30, 2007, at 8:11 PM, SJ Klein wrote:
>
> On Thu, 30 Aug 2007, Jesse Vincent wrote:
>
>> On Aug 30, 2007, at 7:32 PM, Samuel Klein wrote:
>>
>>> * easy-delete spam (one click, no refresh)
>>
>> In listings or on the ticket display page? I can whip something up
>> pretty quickly once I know what you need.
>
> In listings; in a way that you can run down the list marking spam
> and "remove as spam" all at once. (which could delete, or move to
> a special table, or anything you like)
>
*nod* That seems doable.
>
>>> I would also like to see a 'lightweight' interface that tries to
>>> keep each line of data to a single short line, and uses the top
>>> of the screen for dynamic data where the default RT has
>>> navigation and preferences. Is
>>> there something like this, perhaps for a WAP portal?
>>
>> If you can show me what you're looking for in a bit more detail, I
>> might be able to put something together.
>
> 1) move nav away from the top (except perhaps for a line tall
> enough for a
> searchbar and logo)
> 2) make all lines one-line tall where possible ("N hours ago" tends to
> take up two lines for each ticket
> 3) make Display.html start with the ticket content, not metadata.
> Before
> I get to the ticket itself, I have
> * topnav
> * 3 lines of options
> * large line with the # and title
> * 1 entire screen of ticket metadata
> * History (which seems to be what I want)
So, one trivial option is that the little close-box in the upper-left
hand corner of a ticket page should be sticky. so you can collapse
the ticket metadata window and it should stay collapsed across
various tickets and reload.
> Which makes me scroll twice to see the ticket on a normal screen;
> more on a small screen.
>
> Similar changes would make most of the pages more useful with
> limited screen real-estate. Is there a simple way to try to skin
> the whole site with css that does what I want?
>
Yes. the whole UI done with CSS. If you folks have someone who can
knock together a new stylesheet, I can point Jared or Danny at where
to drop it into place.
-jesse
> SJ
>
>
> ps - now I'm getting internal server errors every few clicks...
> someone should really look into this. I've gotten 4 of these in
> the past 5 minutes, while visiting at least 3 different pages
> (reload usually worked, once it threw an error twice before working):
That's just no good. The logs should tell us what's up.
--
Ticket URL: <https://dev.laptop.org/ticket/3406>
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