#5231 NORM Update.: Date cleared due to RTC battery coming loose

[Zarro Boogs per Child]

#5231: Date cleared due to RTC battery coming loose
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  Reporter:  wad       |       Owner:  wad               
      Type:  defect    |      Status:  assigned          
  Priority:  normal    |   Milestone:  Update.1          
 Component:  hardware  |     Version:  CTest Hardware    
Resolution:            |    Keywords:  RTC, date, bricked
  Verified:  0         |    Blocking:                    
 Blockedby:            |  
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Changes (by wad):

  * status:  new => assigned


Comment:

 The laptop which triggered the ticket has undergone moderate use since
 it's repair (including daily transport in a bag) without incurring another
 failure of the RTC clock.

 From Quanta Production:

  This is due to the supplier of the battery holder using two different
 plastic parts factories.  One of the cavity molds in one of its factories
 has aged and caused the parts to become too big to properly hold the
 battery closely.  These parts might allow the battery to fall out if the
 laptop is exposed to a large enough impact during shipping/use.

 Quanta QA reacted quickly to this ticket and discovered the root cause
 with the help of the battery holder supplier.  They took action to block
 systems it suspected of having the problem from shipping.  Units which
 were shipped which might have this problem are:

  G1G1 SKU - 1, 14,065 units

  SKU - 3, 515  units

  SKU - 5, 6,688  units

  SKU - 6, 1,010 units

 At this time, we don't know the percentage of these machines which might
 have the problem but are looking into it.  This problem was amplified by a
 specification error which caused the firmware shipped on those laptops to
 lock down on clock reset.  This has been fixed in OFW firmware versions
 equal to or greater than Q2D07 --- users of these laptops should
 immediately upgrage their machines.

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Ticket URL: <http://dev.laptop.org/ticket/5231#comment:1>
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