#5658 NORM Ship.2: Sticky Alt Key

[Zarro Boogs per Child]

#5658: Sticky Alt Key
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  Reporter:  davidpfarrell  |       Owner:  holt     
      Type:  defect         |      Status:  new      
  Priority:  normal         |   Milestone:  Ship.2   
 Component:  hardware       |     Version:  Build 650
Resolution:                 |    Keywords:           
  Verified:  0              |    Blocking:           
 Blockedby:                 |  
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Comment(by davidpfarrell):

 I have contacted customer service (1-800-201-7144) and received my RMA
 Number.  I will be sending the unit back tomorrow :(

 The Customer Service Rep I spoke to was very nice, but I had to wait on
 hold for 50 minutes before being able to speak with her.

 She wanted me to email 'technology at laptop dot org' and get confirmation
 from them that a return was necessary.

 I dropped jg's and holt's names (hope you don't mind) and mentioned the
 comments above and she agreed that my situation warranted a return.

 It could be as long as a month before I see my laptop again :(

 Still, I'm glad to have been a day-1 buyer, and will wait patiently for my
 chance to play with the XO again.

 I hope the hardware guys can diagnose the problem and implement a
 (hopefully easy) fix, as this seems to be affecting a reasonable number of
 people.

 In the meantime, I'll have to stay entertained with my new DS-Lite (Brain
 Academy Sudoku is pretty sweet)

 Thank you all how responded to my ticket - I will be signing off this
 ticket until I get my laptop back.

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Ticket URL: <http://dev.laptop.org/ticket/5658#comment:11>
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