[Trac #593] Can not update due keyboard/usb errors

[Zarro Boogs per Child]

#593: Can not update due keyboard/usb errors
-----------------------+----------------------------------------------------
 Reporter:  alxx       |        Owner:  rsmith 
     Type:  defect     |       Status:  new    
 Priority:  high       |    Milestone:  BTest-2
Component:  linuxbios  |   Resolution:         
 Keywords:             |  
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Old description:

> We just got our hardware today.
>
> I can not update the machine as per
> http://wiki.laptop.org/go/Autoreinstallation_image
>
> keyboard has non-functional a ,z ,e, d,c   keys
> None of the work arounds(as describe in above link) work as the open
> firmware prompt can't use a usb keyboard and I can't boot the patch from
> the usb drives I've tried.
>
> The failures occur on every boot so far ,rebooted multiple(10+).
>
> Due keyboard error I can not check usb devices.
>
> OLPC B-test, 247 MB Memory Installed
> OpenFirmware CL1 Q2A42 Q2A

New description:

 We just got our hardware today.

 I can not update the machine as per
 http://wiki.laptop.org/go/Autoreinstallation_image

 keyboard has non-functional a ,z ,e, d,c   keys
 None of the work arounds(as describe in above link) work as the open
 firmware prompt can't use a usb keyboard and I can't boot the patch from
 the usb drives I've tried.

 The failures occur on every boot so far ,rebooted multiple(10+).

 Due keyboard error I can not check usb devices.

 OLPC B-test, 247 MB Memory Installed
 OpenFirmware CL1 Q2A42 Q2A

Comment (by alxx):

 Replying to [comment:2 alxx]:
 > Replying to [comment:1 jg]:
 > > You should not need to use a keyboard at all to update the firmware on
 a BTest system.  The upgrade procedure is really quite reliable, if the
 files are in the proper place. You may have the "mass_storage/removable"
 problem described in the autoreinstallation
 > > page.
 >
 > The usb key has the files in the correct place.
 > I've tried with a couple of different usb keys.

 Also tried the work around for usb device(mass storage/removable problem)
 and it does not work.
 It starts to load, then reboots after a couple of seconds.
 At least now most of the keyboard is working.

 I had tried resetting the laptop and left it with the battery out
 overnight but those keys were still not working. They started working
 after trying the update usb work around.

 Now have working usb keyboard. Apple keyboards work, Dell keyboards don't
 , hceap usb keyboards do.

 > The other laptop we have, had the exact same problem with the keys
 > but upgraded okay. So it looks like thats most likely just a firmware
 problem.
 > I'll try again tonight.

 Still couldn't do the upgrade.(see above)

 >
 > > It does sound like the keyboard/embedded controller on your unit
 probably has trouble. Lindsay Petrillose can help with logistics on a
 replacement; we'll likely ask for its return for failure analysis.
 >
 > I'll let you know how we go upgrading it tomorrow morning.
 >
 > Alex
 >
 >

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Ticket URL: <http://dev.laptop.org/ticket/593#comment:3>
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